Refund policy
Last updated: August 31, 2026
At Javelin Networks we want you to be confident in every purchase. This Refund & Return Policy explains when and how you can return products purchased from javelinnetworks.com and receive a refund, replacement, or store credit. By placing an order you agree to the terms below.
30-day return window
You may request a return within 30 days of the delivery date. To be eligible, the item must be unused, in the same condition you received it, and returned in its original manufacturer packaging with all accessories, cables, manuals, and included components. Items showing signs of installation, configuration, physical damage, or missing parts may be refused or subject to a reduced refund.
How to start a return
All returns require a Return Merchandise Authorization (RMA) before you ship anything back. To request one, email info@javelinnetworks.com with your order number, the item(s) you wish to return, and the reason for the return. We will respond with an RMA number and return instructions. Packages sent back without an RMA number may not be processed.
Restocking fee
Returns of non-defective items that are simply no longer wanted may be subject to a restocking fee of up to 15% to cover inspection, repackaging, and handling. We will tell you whether a restocking fee applies when we issue your RMA. The restocking fee may be waived for exchanges or store credit at our discretion.
Return shipping
Unless the return is the result of our error (for example, we shipped the wrong item) or a product defect, you are responsible for return shipping costs. We recommend using a trackable, insured shipping method, as we cannot be responsible for items lost or damaged in return transit. Original shipping charges are non-refundable.
Defective, damaged, or incorrect items
If your item arrives defective (dead on arrival), damaged, or you received the wrong product, contact us within 7 days of delivery at info@javelinnetworks.com with your order number and photos of the item and packaging. We will arrange a replacement, a prepaid return label, or a full refund at no cost to you, including shipping. For defects discovered after the 30-day return window, most products are covered by the manufacturer's warranty, and we will help you start a warranty claim with the manufacturer.
Non-returnable items
Certain items cannot be returned or are sold as final sale, including:
- Special-order or custom-configured products not normally stocked;
- Cut-to-length cable, fiber, or other made-to-order materials;
- Opened software, licenses, subscriptions, or activation keys;
- Items marked "Clearance" or "Final Sale" at the time of purchase;
- Products that have been installed, mounted, programmed, or otherwise placed into service;
- Items returned more than 30 days after delivery.
Refunds
Once we receive and inspect your return, we will notify you of the outcome. Approved refunds are issued to your original payment method, less any applicable restocking fee and original shipping charges. Please allow up to 10 business days after we process the refund for it to appear on your statement, depending on your bank or card issuer. If more than 15 business days have passed since we approved your refund and you have not received it, please contact us.
Exchanges
The fastest way to get a different item is to return the original (following the steps above) and place a new order for the item you want. If you need help arranging an exchange, contact us and we will do our best to assist.
Order cancellations
If you need to cancel an order, contact us as soon as possible at info@javelinnetworks.com. We can usually cancel an order before it has shipped. Once an order has shipped, it is treated as a return under this policy.
Contact us
Questions about a return or refund? Reach us at:
Javelin Networks
Email: info@javelinnetworks.com
Web: javelinnetworks.com