Free shipping on orders over $499* · Fast US shipping · Competitive pricing · *See shipping details
Free shipping over $499* · *See details
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Shipping policy

Last updated: September 21, 2026

This Shipping Policy explains how Javelin Networks processes, ships, and delivers orders placed at javelinnetworks.com. By placing an order you agree to the terms below. For returns and refunds, please see our Refund & Return Policy.

Order processing

Orders are typically processed within 1–2 business days (Monday through Friday, excluding weekends and U.S. holidays). Orders placed after business hours, on a weekend, or on a holiday begin processing the next business day. During periods of high volume, or for large or special-order quantities, processing may take longer, and we will contact you if we expect a significant delay. Your order is not considered shipped until you receive a shipping confirmation email with tracking.

Shipping rates and options

Available shipping methods and their costs are calculated and displayed at checkout based on the items in your cart, their weight and dimensions, and your destination. You will see the exact shipping charge before you complete your purchase. Expedited options may be available at checkout for time-sensitive orders.

Free shipping eligibility

When we offer free shipping on qualifying orders over $499, it applies to standard ground shipping on small-parcel orders only, delivered by carriers such as UPS or FedEx Ground within the contiguous United States. When your order qualifies, the free-shipping option is applied automatically at checkout.

Free shipping does not apply to the following, even when the order total is over $499:

  • Heavy, bulky, or oversized items that ship by freight (LTL). These items are identified on their product pages and are charged a freight rate based on weight, dimensions, and destination.
  • Very large or very heavy items (generally 200 lb or more). These ship by freight and are quoted individually — use the Request a Quote page and we will price the product and freight together in one all-in quote.
  • Expedited, express, or guaranteed-date services. These are charged at the rate shown at checkout regardless of order total.
  • Orders to Alaska, Hawaii, U.S. territories, P.O. boxes, or APO/FPO addresses, where standard ground service may not be available.

The shipping methods and charges that apply to your specific order are always calculated and shown at checkout before you pay. If your cart contains a freight or oversized item, you will see the applicable freight charge (or a note to request a quote) rather than a free-shipping option. If you are not sure whether an item qualifies for free shipping, contact us at info@javelinnetworks.com before ordering and we will confirm.

Shipping destinations

We currently ship to addresses within the United States, including most U.S. territories. Some carriers cannot deliver to P.O. boxes or to APO/FPO addresses for certain items; if we are unable to ship to the address provided, we will contact you to arrange an alternative. If you need shipping to a destination not offered at checkout, contact us at info@javelinnetworks.com and we will do our best to help.

Delivery estimates

Delivery time depends on the shipping method selected and the destination. Any delivery estimates shown at checkout or in transit are provided by the carrier and are not guaranteed. Javelin Networks is not responsible for delays caused by the carrier, weather, customs, incorrect or incomplete addresses, or other circumstances beyond our control.

Tracking your order

Once your order ships, we will email you a shipping confirmation that includes a tracking number and a link to track your package. Please allow up to 24 hours for tracking information to update after you receive the email.

Address accuracy

Please make sure your shipping address is complete and correct at checkout. We are not responsible for orders shipped to an incorrect or undeliverable address provided by the customer. If a package is returned to us as undeliverable, we will contact you to arrange reshipment; additional shipping charges may apply.

Lost, stolen, or damaged shipments

Title and risk of loss pass to you once we deliver the products to the carrier. If your tracking shows delivered but you cannot locate the package, or if your order arrives damaged, contact us within 7 days of the delivery date at info@javelinnetworks.com with your order number and, for damage, photos of the item and packaging. We will work with you and the carrier to file a claim and make it right, including arranging a replacement or refund where appropriate. Please keep all original packaging until any claim is resolved.

Multiple shipments

Depending on availability, items in a single order may ship separately and arrive at different times, at no extra shipping cost to you. If part of your order is delayed, we will let you know.

Contact us

Questions about shipping or a specific order? Reach us at:

Javelin Networks
Email: info@javelinnetworks.com
Web: javelinnetworks.com